For appointments please call between 10am-4pm
Monday-Thursday
Our clinic phones are very busy so it can sometimes be hard to reach us. Your call is important so please be patient and keep trying.
Pre-Operative Instructions
CANCELLATIONS
We appreciate as much notice as possible if you need to cancel or reschedule your appointment as we often have a waiting list of animals in need of our services. We have reserved a surgical slot for you. If you are not able to keep your appointment, please let us know ASAP. Our appointment line is open Monday-Thursday from 10am-4pm. If we are unable to answer please leave a message.
VACCINATIONS
It is recommended (but not required) that animals are vaccinated prior to their appointment at our clinic. Vaccinations two weeks prior to visit are the usual recommendation.
NIGHT BEFORE SURGERY
1. If the animal normally stays outdoors overnight, he/she must stay indoors the evening before surgery.
2. All adult animals must have food withdrawn the night before surgery at 12:00 midnight. Prior to surgery, water should not be withdrawn from your pet.
3. If your adult pet has eaten on the morning of surgery, we will refuse surgery. Having food in your pet’s stomach increases their risk for vomiting and aspiration pneumonia.
4. In an effort to avoid decreased blood sugar level pediatric animals 4 months or younger should have food available until 6:00AM on the morning of surgery.
WHAT TO BRING
1. If your pet has current vaccination records please bring them. If your pet has a current rabies vaccine, we need to see proof (rabies certificate).
2. Please bring your Income Verification discussed with you when you made your appointment. We need to see this at check-in to qualify you to use our clinic.
3. You must pay for services at check-in. We accept cash, credit or debit card.
IF YOU ARE BRINGING A DOG
1. Dogs must be under control on a leash or in a clean pet carrier.
2. Please take your dog for walk before you arrive as they will be in a kennel all day.
IF YOU ARE BRINGING A CAT
1. Cats must be in a clean pet carrier commercially manufactured for the purpose of transporting felines with a secured door. We DO NOT ACCEPT animals in cardboard boxes, plastic totes, laundry baskets, or other non-standard or homemade devices.
2. Do not put multiple cats in one carrier. Your pet needs to be able to lie down comfortably in the carrier after surgery. Also, he/she may be agitated or aggressive when they go home due to the after-effects of anesthesia. Cats that routinely get along well may not be tolerant of each other in the immediate post-operative period.
3. If you have multiple cats in one carrier when you arrive, you will be asked to transfer your cat(s) to one of our cardboard carriers to go home ($5.00 each).
1. Check-in time is between 7:30 am-8:00 am. It is very important that you arrive on time as we have a very strict surgical schedule that must be followed.
2. Plan to be here 20-30 minutes for check-in.
3. When you arrive please leave your pet in the car and come inside first to complete the required paperwork and pay for services. We accept cash, debit or credit card.
4. You will be asked for your Income Verification and applicable vaccination records.
5. When your paperwork is completed we will ask you to bring your pet in.
6. Our veterinarian will perform a pre-operative physical examination to make sure that your pet is a good candidate for surgery. If your pet is too fractious to handle, a physical exam will be performed under anesthesia. If your pet is showing signs of illness or if there are any concerns (such as a heart murmur, severe upper respiratory infection, obesity, food in stomach) we may refuse surgery if we feel surgery is a health risk.
7. Please note that in the rare event of unforeseen circumstances or emergencies at the clinic there may be a longer wait at check-in or your pet’s surgery may need to be rescheduled.
DISCHARGE
1. Once surgical procedures are completed and after full recovery from anesthesia, animals are discharged from the clinic the same day as surgery.
2. Our door opens at 5:00 pm for group discharge. We discharge all patients at 5:00 pm so it’s important that you arrive on time. If you arrive early please wait in your car while we get your pet ready to go home.
3. Plan to be here 20-30 minutes for discharge. Please note that in the rare event of unforeseen circumstances or emergencies at the clinic there may be a longer wait at discharge.
4. We will review the Post-Op Instructions with you. You will be told what to expect over the next few days as your pet recovers from surgery.
5. You will be told of any conditions or medical issues the veterinarian may have found during examination which may require follow up at a full service veterinary clinic.
